Shipping Charges
Details at a Glance
| Standard Delivery | Free curbside delivery to the continental USA |
|---|---|
| White-Glove Service | Available upon request for an additional fee |
| White-Glove Includes | In-home placement, unpacking, assembly, and debris removal |
| Added at | Checkout |
What Does Curbside Delivery Actually Mean?
Curbside delivery drops your furniture at the curb or the closest point the truck can safely reach. The driver won't carry pieces into your yard, through a gate, or up to your door--that's the tradeoff for keeping it free on every order. You're responsible for moving items from the curb to wherever they'll live outside. For heavy pieces like teak dining tables or concrete planters, plan to have a hand truck or an extra set of hands ready when the truck arrives.Can You Add Setup and Assembly?
Yes--white-glove delivery is available at checkout for an additional fee. That service includes in-home placement (the crew brings each piece exactly where you want it), unpacking, assembly of any furniture that ships in pieces, and removal of all packaging debris. It's a paid upgrade, not part of the free standard delivery, but it makes sense if you're ordering a full outdoor dining set or a sectional that would take hours to assemble on your own. You'll see the cost and can choose to add it before you complete your order.Frequently Asked Questions
- Is white-glove delivery free?
- No--white-glove service is an optional paid add-on available at checkout. Standard curbside delivery is the only service included at no charge.
- Do all-weather materials ship fully assembled?
- Assembly status depends on the individual product. Some pieces like lounge chairs and small tables arrive ready to use, while larger items may require setup. Check the product page for specifics.
- Will the driver help me carry a teak bench onto my patio?
- Not with standard curbside delivery--the driver leaves items at the curb or the truck's closest safe stopping point. White-glove service includes placement wherever you direct the crew.
- Can I schedule a delivery day and time?
- The shipping carrier will contact you to arrange a delivery window once your order is in transit. You'll have the chance to confirm a date that works for you.
- What if my driveway's too narrow for a large truck?
- Call 833-566-6526 before ordering if access is tight. We can note special instructions, though curbside delivery ultimately means the closest point the truck can reach safely--sometimes that's the street, not your actual driveway.
- Does free shipping apply to Alaska or Hawaii?
- Standard free delivery covers the continental United States only. Contact us at outdoor@loomlan.com for a quote on shipping to Alaska, Hawaii, or any other location outside the lower 48 states.
We recommend a simple and effective cleaning and care regimen for our products.
Use a light application of mild soap and water with a spray bottle or dampened soft cloth to clean the surface of your piece.
Follow with a fresh dry towel to wipe away any excess moisture that remains.